FAQ

F.A.Q.
Any questions?
Do you have any questions? Our customer service team is at your disposal and will respond as soon as possible.
Do not hesitate to contact us at contact@bebesurprise.com.

Here are the questions you frequently ask us:
When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 10 and 22 business days for your item to arrive at your home.
During peak periods, it may take up to 6 days before shipping. Our parcels are handled by La Poste, we do not work with relay points.

My order is not complete
Given that we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 10 to 22 business days. It is possible that some packages may take a little longer than that.
However, if you still have not received your package within 35 business days of ordering, we will issue a full refund and you can keep the item when you receive it.
Contact us at contact@bebesurprise.com to report an unreceived item.
 
Can I cancel or modify my order?
We process orders quickly, usually within 12 hours.
For this reason, you have 12 hours after placing your order to send an cancellation or modification email to contact@bebesurprise.com
After this time, your items will have already been shipped, so we will not be able to modify your order.

Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, your package may arrive damaged.
In this case or in the event of a design defect, contact us at contact@bebesurprise.com with the following details:
Your order number
Description of the problem (wrong / defective item, ...)
A photo or video
You will not need to return the product and we will directly refund the amount of your order in the form of a voucher (if you wish another form of refund, please let us know).

What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.

Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or inappropriately destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.