Politique de remboursement

Exchanges / Refunds / Replacements
 
If you are within the 14-day return period, we offer you 3 options:
 
1. Exchange your item for a different size / color.
 
Exchanges are only available for the size and/or color of the same style. Exchanging a different product is strictly not allowed. We recommend returning your original item for a refund then placing a new order for the product you
want.
 
2. Refund details and vouchers
 
By default, the refund method is store credit. 

If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form, and a 15% inspection, warehouse, and processing fee will apply. Orders that are exchanged or items returned / exchanged due to manufacturer defect do not incur these restocking fees. The fees will be applied to the original order and the balance will be refunded.

Only the final price paid (after any discount) will be refunded.
 
Discount codes or vouchers cannot be reissued and are not refundable.
 
3. Replacement of a wrong or defective item
 
We are truly sorry! Please send us an email to bellasoleil1234@outlook.com with the following details:

 Your order number
Description of the problem (e.g., wrong / defective item)
A photo or video

How long does it take to get a refund?
 
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
 

How to return an item?

Each return request must be accompanied by a return form.
Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide you by email.
For any questions or concerns, email us at contact@bebesurprise.com

Late or missing refunds 

 

Check your bank account
Contact your bank
Processing time generally takes 3 to 5 business days
If you've done all of this and still haven't received your refund, please contact us at contact@bebesurprise.com

Shipping:
 
The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will match the amount you paid. If you notified that you want a refund, you will receive exactly what you paid for the product minus the restocking fees.
 
If you wish for an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
 
Warning:
 
If you are shipping items valued over €50, we suggest